GERAN TANAH SEBELUM PENCEN

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SENARAI TOOL KIK
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1) PENGENALPASTIAN MASALAH

•  Brainstorming
•  5 Why Analysis
•  SWOT Analysis
•  Flow Chart / Process Mapping
•  SIPOC Diagram

2) ANALISIS DATA & PUNCA MASALAH

•  Fishbone Diagram (Ishikawa)
•  Pareto Chart
•  Histogram
•  Check Sheet
•  Scatter Diagram
•  Run Chart
•  Control Chart

3) PENJANAAN & PEMILIHAN IDEA

•  Mind Map
•  Nominal Group Technique (NGT)
•  SCAMPER Method
•  Decision Matrix / Matrix Ranking
•  Cost–Benefit Analysis

4) PELAKSANAAN PENAMBAHBAIKAN

•  PDCA Cycle (Plan–Do–Check–Act)
•  DMAIC
•  Gantt Chart
•  Action Plan Table
•  Risk Register

5) PENILAIAN KEBERKESANAN

•  Before–After Comparison
•  KPI Measurement
•  ROI / Penjimatan Kos
•  Survey Kepuasan Pelanggan
•  Audit Dalaman

RINGKASAN TOOL UTAMA

• Brainstorming
• Fishbone
• Pareto
• Flowchart
• PDCA
• DMAIC
• 5 Why
• Decision Matrix
• Gantt Chart
• SIPOC